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To control the Nest Protect (2nd Gen) over Wi-Fi, make sure your router is supported by the thermostat. If you use an incompatible router, you may have problems connecting to the thermostat. As such you should check that your router is not one of the Nest Protect unsupported routers which include the following:
Nest recommends that you use specific Wi-Fi router network configurations to get the best experience with Nest devices. For instance, the Nest Protect (2nd Gen) requires routers to support IPv6 communications over the local network.
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